Shipping policy
Shipping Policy
At Vitacli, we aim to process and ship all orders as quickly and safely as possible.
1. Order Processing
Orders are processed and dispatched as soon as possible after purchase.
Processing usually takes 1–3 business days, excluding weekends and public holidays.
2. Shipping Rates
We offer standard shipping rates based on your location.
Shipping costs are automatically calculated and displayed at checkout before payment is completed.
3. Estimated Delivery Times
Estimated delivery time: 8–15 business days.
Delivery times may vary depending on your location, postal delays, and customs processing.
Please note that these are estimated time frames and not guaranteed delivery dates.
4. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this number to track your shipment at any time.
5. Customs and Duties
For international orders, customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and are not included in the product or shipping price.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at info@vitacli.com.
We will investigate and assist in resolving the issue as quickly as possible.
7. Delivery Risk
All orders are shipped with tracking.
The risk of loss or damage passes to the customer only once the goods have been delivered to the shipping address provided.
8. Returns
For information on returns and cancellations, please refer to our Refund & Return Policy.
9. Contact
For any shipping inquiries, please contact us at:
📧 info@vitacli.com